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Refunds, Cancellations and Damages


If an order has not been dispatched

You can cancel an order up to 1 working day before the requested delivery date. After this we may have already dispatched your gift so it isn’t always possible.

For orders over the Ramadan and Eid periods, we will require a longer notice period of up to 5 working days.

If we receive notice of your cancellation later than the above, it may be too late to halt the delivery. To cancel your order if the goods have already been dispatched, please notify our customer services team by email: and we will instruct you on the next steps.


In the unlikely event of damaged goods, the purchaser should contact us within 24 hours of receipt of the Goods. Customers are required to email with the subject heading DAMAGED GOODS and provide a picture and details of what the damage is. We will then either replace or refund the items concerned.